- Terms and Conditions for use of this web site
- Frequently Asked Questions
- Stones and Colours for Special Occasions
- Supply of Special High Quality Stones
- Care and Maintenance of Jewellery
- Jewellery Insurance
- Ring re-sizing service and size comparisons
- Gift Ideas for Special Occasions
- Jewellery Valuations
- Jewellery Repairs
- Watch Repairs and Replacement Batteries
- Engraving and Etching
- Useful Links
- We buy Gold – Selling your Gold and The Gold Standard code of conduct
This document was last updated on 12th September 2012.
We do not sell directly from our web site and therefore we do not ask for any payment details to be entered nor emailed to us. Any and all purchases from Stirlings Jewellers must be carried out in the retail shop in Walsall, West Midlands.
Information we collect from you and how we use it
When you visit our retail shop or web site, place an order or make an enquiry with us, you may be asked to provide certain information about yourself. This may include (but is not limited to) your name, address, contact details, and the products you purchase, sell or have valued. This information enables us to research your current and future requirements, process and fulfill your order. Credit or debit card details will be taken only in the retail shop at the point of sale.
We may from time to time use your details to send you information by email, post or fax about our special offers and other information that we feel you may find useful.
Should you participate in a competition or promotional feature, complete a survey, or request a brochure or any other information from us, we will also ask for certain information.
We collect statistical information about your visits to our web site, using Google Analytics, as well as information about you from messages you post on our website, emails or letters you send to us. This information is necessary to enable us to supply the goods or services you have requested. We will also use and analyse the collected information to administer, support, improve and develop our business.
In some instances, we may use other companies to provide services on our behalf, such as processing payments, collecting and analysing data. In doing so, we will only disclose your information to the extent needed to deliver the services required.
As part of our marketing research, we may use your information to contact you for your views on our services, as well as to occasionally notify you about important changes or developments to our shop, site or services. We may also use your information to let you know about other products and services which may be of interest to you. Our means of communication may be by post, telephone or email.
Should you decide that you no longer wish to receive any further communications from Stirlings Jewellers, please let us know by letter or an email.
Telephone calls between you and Stirlings Jewellers may be monitored and recorded for training and quality purposes.
We will not otherwise share, sell or distribute any of the information you provide to us without your consent unless required to do so by law.
How we secure customer information
Stirlings Jewellers make every effort to secure your information and maintain your confidentiality.
Any personal information or account details you give us will be securely protected.
Contacting us by email
Whilst browsing the Stirlings Jewellers’ web site you can use the Contact Us section to send us emails. The mailbox is monitored daily.
These links below explain how you can control cookies via your browser. If you turn cookies off in your browser you will be stopping cookies for all websites, not just this one. This could lead to limited functionality across all websites.
Our website uses the following cookies:
|Cookie Type||Cookie Name||Category||Purpose|
|WordPress||wordpress_test_cookie||Functionality (Required)||This Cookie is created by WordPress which creates this cookie to determine and check the browsers ability to set cookies. Without this cookie users would not have the ability to use the wordpress site functionality.|
|WordPress||wordpress_||Functionality (Required)||WordPress admin control cookie. This cookie is required to use the WordPress Framework and will only be required by members with user accounts for the site. If you do not Opt In these functions will not operate correctly.|
|WordPress||wordpress_logged_in||Functionality (Required)||WordPress admin control cookie. This cookie is required to use the WordPress Framework and will only be required by members with user accounts for the site. If you do not Opt In these functions will not operate correctly.|
|WordPress||wp-settings-time||Functionality (Required)||WordPress admin control cookie. This cookie is required to use the WordPress Framework and will only be required by members with user accounts for the site. If you do not Opt In these functions will not operate correctly.|
|Google Analytics||__utma||Targeting (Strictly Necessary)||Used by Google Analytics This cookie keeps track of the number of times a visitor has been to the site pertaining to the cookie, when their first visit was, and when their last visit occurred. Google Analytics uses the information from this cookie to calculate things like Days and Visits to purchase.|
|Google Analytics||__utmb||Targeting (Strictly Necessary)||Used by Google Analytics The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site|
|Google Analytics||__utmc||Targeting (Strictly Necessary)||Used by Google Analytics The B and C cookies are brothers, working together to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site.|
|Google Analytics||__utmz||Targeting (Strictly Necessary)||Used by Google Analytics __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website.|
Viewing your information
You are entitled to see the information we hold about you and you may request that we make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by emailing Customer Services. We are entitled by law to charge a fee of £10 to meet some of our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed, and should be sent by post to: The Arcade, Walsall, West Midlands, WS1 1RE. or emailed to: firstname.lastname@example.org.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Stirlings Jewellers may collect and use Users personal information for the following purposes:
- – To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- – To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- – To improve our Site
We may use feedback you provide to improve our products and services.
- – To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Address: The Victorian Arcade, Walsall, West Midlands, WS1 1RE.
Telephone: 01922 623 905