Terms and Conditions for use of this web site

Terms and Conditions for use of this web site

Stirlings Jewellers Web Site

Terms and Conditions for use

These terms and conditions are for the use of the Stirlings Jewellers website. The Stirlings Jewellers web site is provided for the communication of information and marketing. It is not a platform to sell products online. Stirlings Jewellers reserve the right to vary these terms and conditions from time to time without prior notice. Stirlings Jewellers may be referred to in these terms and conditions as “our”, “we” or “us”.

Terms of Use

The following terms and conditions will apply to all purchases made in the Stirlings Jewellers showroom and orders taken over the telephone. Stirlings Jewellers are unable to accept orders online.


All contracts shall be governed by and construed in accordance with English Law and any disputes or proceedings shall be subject to jurisdiction at the English courts.


We have taken every step to ensure that the information displayed and contained on the website is correct. Images displayed on the website are not necessarily a true representation of the actual size or colour of an item. Any product can be reserved for 24 hours to give customers time to visit the Stirlings Jewellers  showroom to view the actual item


All prices can be established by making a telephone call to the Stirlings Jewellers’ showroom and will be quoted in pounds sterling (£) and will include the then current rate of VAT, unless clearly stated otherwise.
Stirlings Jewellers reserve the right to alter its prices and specifications without notice. We will confirm any details when replying to your telephone calls and emails.


Online conditions of web site use

“It is a condition of use of the Website that you accept and agree to the following Terms and Conditions of Stirlings Jewellers. No other terms shall apply unless stated below. These terms and conditions may be varied by Stirlings Jewellers from time to time and revised terms and conditions will be deemed to apply at the relevant time in respect of your use of the Website. By proceeding to use the Website you agree to be bound by the following:

Stirlings Jewellers reserves the right to alter or delete material from the Website at any time and may, at any time, revise these terms by updating this posting. You are bound by any revision and should therefore periodically visit this page to review the renewed terms and conditions.

Whilst Stirlings Jewellers uses reasonable efforts to include accurate and up to date information in the Website, we make no warranties or representations as to the accuracy of any information given. Stirlings Jewellers assumes no liability for any errors or omissions in the content of the Website.

Any external websites or websites that are linked to this website have not been reviewed by Stirlings Jewellers and we are not responsible for the content of nor any liability arising in respect of any off-site pages or any other sites linked to the Website.

Although Stirlings Jewellers may from time to time monitor or review the materials on the Website, we are under no obligation to do so and we assume no responsibility or liability arising from any such content. Stirlings Jewellers makes no representation or warranty about the accuracy or suitability of any content on the Website and all other implied warranties are excluded to the fullest extent permissible under English law.

By using the Website you hereby agree not to rely on any of the information contained herein. Under no circumstances shall Stirlings Jewellers be liable for any direct, incidental, special, consequential, indirect or punitive loss or damages that result from the use of the materials on the Website or the materials on any sites linked to the Website or any services offered on the Website.

The Website is controlled and operated by Stirlings Jewellers from the United Kingdom and complies with English law. Those who choose to access the Website from locations other than the United Kingdom do so on their own initiative and are responsible for compliance with any applicable local laws and any liability arising in respect of the same.”




Stirlings Jewellers make no warranties as to the accuracy and completeness of any content included on the website. We also do not take responsibility for any contact of third party websites we may link to.



In our retail showroom, we accept cash payment and all major credit and debit cards


All credit card purchases must be processed with a valid card payment in the name of the registered cardholder.


Returns Policy

We understand that occasionally a customer may wish to return an item for an exchange. Any item for exchange must be unworn and returned at the customers own expense within 30 days from the date on the receipt.


The item must be in its original condition and packaging, accompanied by the original receipt and all packaging, labeling, accessories, manuals and any other documentation included at the time of purchase. Without all documentation, we will not accept the item for exchange.


Special orders and goods made to customer specifications

We will not accept goods for return if they were special orders unless the goods are deemed to be faulty by Stirlings Jewellers management.



We will not accept goods for return if they have been engraved unless the goods that have been engraved have been supplied by Stirlings Jewellers and are deemed to be faulty by Stirlings Jewellers management.


Earrings and jewellery for body piercing

We cannot accept earrings and jewellery for body piercing for return unless they are deemed to be faulty. This is due to health and safety reasons. There are tests which can reveal if such an item has been worn.


This returns policy does not affect your statutory rights.


The retail shop address where all goods are to be returned is:
Stirlings Jewellers, The Victorian Arcade, Walsall, West Midlands.WS1 1RE.


Privacy and the Data Protection Act 1998


We respect the privacy of our customers. It is our policy to take all necessary steps to ensure that the personal data we hold about our customers is processed fairly and lawfully. Please see the Stirlings Jewellers Privacy Policy for full details.


New Diamonds


The diamond classifications expressed on products are estimated to the best of our ability and therefore not certificated unless otherwise stated.


The new diamonds used to create Stirlings Jewellers’ jewellery are ethically sourced within the Kimberley process.  They originate from legitimate sources not involved in funding conflict and in strict compliance with United Nations resolutions.


Our new diamonds are hereby guaranteed conflict free, based on personal knowledge and/ or written guarantees provided by our suppliers.



If you have any complaints about your goods or the services provided in our retail shop or offered on this web site please write to the Customer Services Department, Stirlings Jewellers, The Victorian Arcade, Walsall, West Midlands.WS1 1RE.



We do not warrant that use of our Website is entirely free from the risk of viruses or other damaging components.

Where individual products are subject to additional warranties or guarantees given by their manufacturers, you are responsible for applying for the warranty in accordance with the manufacturer’s instructions. Such warranties are not enforceable against us, but only enforceable against the manufacturer.

This does not affect your statutory rights with respect to goods purchased from us.

This site may contain links to other Internet sites that are not owned by us. These links are provided for your convenience and information only. We are not responsible for the content of such sites or for transactions between you and such sites or for personal data, which such sites may collect or place on your computer.



These terms and conditions are subject to English Law and to the non-exclusive jurisdiction of the English courts.



Our full name is Stirlings Jewellers (1984) Ltd registered office is at

34 Waterloo Road, Wolverhampton, West Midlands. WV1 4DG

Company No. 01776399

If you need to contact us quickly, please send an email via our web site Contact Us section contact form or telephone  01922 623905

We are registered for VAT, number: 100 7237 23


All Web site design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other material on this Web site are copyright Stirlings Jewellers or their technology providers. All rights reserved. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with Stirlings Jewellers or for personal home reference or for a single hard copy of an information page to be downloaded for personal home use. Any other use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, resale or re-publication without the prior written permission of Stirlings Jewellers is strictly prohibited.


This Website is only intended to be used and accessed in the United Kingdom (including Northern Ireland, Isle of Man and Channel Islands) and the Republic of Ireland.







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